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Privacy policy

Please read our privacy policy which is a part of our terms of use.

This privacy policy provides you with details about the manner in which your data is collected, stored and used by us. Hivelaya maintains all authority to suspend, block, hold assets and report to the law requirement will be made accessible to law authorization specialists. In addition to this, non-personally recognizable data might be given to different parties for marketing, advertising or different employment. Third party links and services We may from time to time incorporate or offer third party products or services on our site. These outsider destinations have discrete and autonomous security approaches. We, hence, have no obligation or risk for the substance and exercises of these connected sites. Regardless, we try to secure the uprightness of our site and welcome any such feedback. We hereafter strongly recommend our users to go through such third party privacy policies. Online Privacy Policy This online privacy policy applies only to information collected through our website/application and not to information collected offline.

Personal information includes but is not limited to information provided when you register, fill any kind of forms on our website, subscribe to courses, answer test questions, apply promotion/ discount codes, report problems with the site, and request further. If you contact us, we may keep a record of that correspondence. You are encouraged to review and update your personal information, as appropriate, at any time.

In addition, for the purpose of analysing user trends and site traffic, we may collect details of your visit to our website, information about your computer, Internet Protocol (IP) address, operating system and browsing history. We reserve the right to collect any other information at our discretion, and to notify users of news and other important information via email.

1. Information collection

We collect data from you after you register on our website, or place an order. Upon ordering or registering on our website, as acceptable, you will be asked to enter your: name, e-mail address, mobile number, credit card/debit card data. You may, however, visit our website anonymously.

2. Use of Information collected

The information collected from you might be utilized in one of the accompanying ways:

(i) To customize your experience: your data causes us to more readily react to your individual necessities

(ii)To improve our site: we persistently endeavour to improve our site contributions dependent on the data and feedback we get from you

(iii) To improve client care: your data encourages us to react to your client support demands and backing needs

(iv) To quickly process your transaction: Your data, regardless of whether public or private, will not be sold, traded, moved, or given to some other organization in any capacity whatsoever, without your assent, other than for the express reason for conveying the bought item or administration mentioned

(v) To direct a challenge (contest), promotion, survey or other site highlight

(vi) To send periodic emails: The email address provided by you, may be utilized to send you data and updates relating to your request.

3. Information Protection

Different of safety efforts have been executed to keep up the wellbeing of your own data when you put in a request or enter, submit, or access your own data. We offer the use of a secure server. All provided sensitive data is communicated through Secure Socket Layer (SSL) and afterward encrypted into our Payment gateway provider's data set distinctly to be open by those approved with unique access rights to such a situation, and is needed to keep the data secret.

4. Third party disclosures

We do not sell, exchange, or otherwise, move your sensitive data to outside parties. This does exclude our trusted third parties who help us in working our site, directing our business, or servicing you, insofar as those third parties thereafter consent to keep this data secret. We may likewise deliver your data when we accept discharge is fitting to consent to the law, uphold our site policies, or ensure our own or others rights, property, or safety.

5. Confidentiality and security

We will not disclose your personal information to third parties unless:

  • you authorize us to, or
  • we are required to by law, or
  • we are required to do so to enforce our terms of use or fulfil agreements with businesses/organizations that Hivelaya is provided to on a business/organizational basis

We strive to keep users’ personal information as secure as possible. However, as it’s impossible for any exchange of data to be completely secure, all transmissions of data are at users’ own risk.

6. Cookies and measuring website traffic

We use Google Analytics and related tools to analyse how the Hivelaya website is used. Google Analytics uses what are known as ‘cookies’: text files placed on users’ computers to collect standard internet log information and visitor behaviour information in an anonymous form. Cookie information is transmitted to Google and used to evaluate and to produce statistics about website activity.

If you accept an invitation from a business/organization, or redeem a coupon issued to your business/organization, business/organization administrators will have access to your user profile, courses, progress, certificates and other activity, regardless of whether those courses were paid for by the business/organization. If you would prefer that your business/organization does not see information about those courses for which the business/organization has not paid, you may use multiple Hivelaya accounts, with separate email addresses for different courses.

7. Advertising

We use remarketing to advertise on third-party websites to previous visitors to our site, including but not limited to Google and Facebook. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example viewing the information page for a course might mean you see an advertisement for the course on a search results page.

Third-parties sometimes use cookies to serve ads based on someone’s past visits to the website. Any data collected will be used in accordance with our own privacy policy and the third parties’ privacy policies. Some third parties allow you to set preferences for how they advertise to you, and if you want to you can opt out of interest-based advertising entirely by using cookie settings or permanently by using a browser plugin. We sometimes use remarketing via audiences on these platforms, which are matched using a hash of your email address. If you wish to opt out of this, please email info@hivelaya.com.

8. Changes to this policy

We reserve the right to amend this privacy policy at our discretion at any time by displaying an amended version.